Privacy Policy

Introduction

Ethnograph Old Tbilisi is committed to protecting the privacy of our guests. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information Collection

We collect personal information necessary for providing our services and enhancing your guest experience. This information may include:

• Basic information: Name, contact details (address, email, phone number), passport information.
• Booking information: Arrival and departure dates, room preferences, special requests.
• Payment information: Credit/debit card details for payment processing.

We collect this information through online booking forms and in-person registration during check-in.

Data Usage

We use your personal information for the following purposes:

• Booking management: Processing reservations, ensuring a smooth check-in, and managing your stay.
• Communication: Responding to inquiries, providing important information about your stay, and offering guest assistance.
• Improving services: Analyzing guest preferences to enhance our offerings and services.

We do not share your personal information with third parties.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

• Data encryption: Protecting sensitive information through encryption technology.
• Access controls: Limiting access to personal data to authorized personnel.
• Employee training: Conducting regular training on data privacy and security best practices.

Data Retention

We retain your personal information for a period of one year from the date of your last stay. After this period, your information will be securely deleted.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. They help us remember your preferences, track website usage, and improve our services.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

Your Rights

Under the LAW OF GEORGIA ON PERSONAL DATA PROTECTION, you have the right to:

• Access your personal information
• Request rectification of inaccurate information
• Request the erasure of your personal information
• Object to processing of your personal information
• Restrict the processing of your personal information
• Data portability

To exercise these rights, please contact us at guest@ethnohoteltbilisi.com.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: guest@ethnohoteltbilisi.com
• Phone: +995555454339
• Address: 37 Lado Asatiani Street, Tbilisi, Georgia

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website.